The hose connection for the vacuum switch, where it connects to the feed tube can sometimes get clogged with pellet dust. Use a paper clip to clear the blockage.
The pellet hopper must have at least a pound of pellets in the hopper to create a seal around the base of the hopper for the switch to close
Check snap disc #2 and make sure it is not tripped if your stove uses 3 snap discs for safety controls
The combustion/ exhaust blower must be turning to create air flow to close the vacuum switch
If your hopper has a hopper lid sensor, the hopper lid must be closed for the circuit to operate.
Using a jumper wire to bypass the vacuum switch, if the stove operates and everything above has been checked, replace the vacuum switch.
If the stove still does not operate with the vacuum switch bypassed, check all of the other safety switches in the feed circuit inluding testing the motor for proper operation.
Warranty
Unfortunately, sometimes products do not work like they are supposed to. We offer a 90 day warranty on manufacturer defects. Some manufacturers
make this a very simple and easy process unfortunately others do not. Items must be used in accordance with the manufacturers guidelines to qualify for warranty replacement. Please
be advised that warranty claims for these parts may take up to 4 weeks for processing, and customers must cover shipping.
Shipping Information
This Item Qualifies For Free Shipping With Orders Over $99!
When Will My Order Ship?
All orders are typically processed within 24 hours of receiving payment and are shipped from us same day if placed before our shipping cutoff time (Monday - Friday: 12PM, Saturday: 10AM, Sunday: No Shipping), orders placed after our cutoff time are shipped the next morning.
Do You Offer Express Shipping?
Yes! Please note the shipping times are based on business days, weekends and holidays do not count to the delivery date. Please see our expedited ship time schedules here.
How Does Free Shipping Work?
Most orders over $99 qualify for free shipping! Orders which ship for free are shipped with either USPS or UPS based on our discretion. If you are using a PO box, free shipping orders will always go USPS.
Do You Ship To Canada?
We ship to Canada! We estimate USPS to take 4-10 days once receiving your package from us. We do not offer expedited shipping of any kind to Canada. Please allow an extra 2-5 days for all shipments to Canada. Free shipping is not available to Canada.
Do You Ship To Alaska Or Hawaii?
We ship to both Alaska and Hawaii! We do not offer next day or two day shipping to Alaska or Hawaii. Free shipping is not available to Alaska or Hawaii.
Do You Ship Outside The US Or Canada?
Unfortunately, at this time we do not offer international shipping other than to Canada.
Shipping Time Estimations
For information on shipping time estimations, see the Shipping Information & Transit Times on the shipping page.
The hose connection for the vacuum switch, where it connects to the feed tube can sometimes get clogged with pellet dust. Use a paper clip to clear the blockage.
The pellet hopper must have at least a pound of pellets in the hopper to create a seal around the base of the hopper for the switch to close
Check snap disc #2 and make sure it is not tripped if your stove uses 3 snap discs for safety controls
The combustion/ exhaust blower must be turning to create air flow to close the vacuum switch
If your hopper has a hopper lid sensor, the hopper lid must be closed for the circuit to operate.
Using a jumper wire to bypass the vacuum switch, if the stove operates and everything above has been checked, replace the vacuum switch.
If the stove still does not operate with the vacuum switch bypassed, check all of the other safety switches in the feed circuit inluding testing the motor for proper operation.
Warranty
Unfortunately, sometimes products do not work like they are supposed to. We offer a 90 day warranty on manufacturer defects. Some manufacturers
make this a very simple and easy process unfortunately others do not. Items must be used in accordance with the manufacturers guidelines to qualify for warranty replacement. Please
be advised that warranty claims for these parts may take up to 4 weeks for processing, and customers must cover shipping.
Shipping Info
This Item Qualifies For Free Shipping With Orders Over $99!
When Will My Order Ship?
All orders are typically processed within 24 hours of receiving payment and are shipped from us same day if placed before our shipping cutoff time (Monday - Friday: 12PM, Saturday: 10AM, Sunday: No Shipping), orders placed after our cutoff time are shipped the next morning.
Do You Offer Express Shipping?
Yes! Please note the shipping times are based on business days, weekends and holidays do not count to the delivery date. Please see our expedited ship time schedules here.
How Does Free Shipping Work?
Most orders over $99 qualify for free shipping! Orders which ship for free are shipped with either USPS or UPS based on our discretion. If you are using a PO box, free shipping orders will always go USPS.
Do You Ship To Canada?
We ship to Canada! We estimate USPS to take 4-10 days once receiving your package from us. We do not offer expedited shipping of any kind to Canada. Please allow an extra 2-5 days for all shipments to Canada. Free shipping is not available to Canada.
Do You Ship To Alaska Or Hawaii?
We ship to both Alaska and Hawaii! We do not offer next day or two day shipping to Alaska or Hawaii. Free shipping is not available to Alaska or Hawaii.
Do You Ship Outside The US Or Canada?
Unfortunately, at this time we do not offer international shipping other than to Canada.
Shipping Time Estimations
For information on shipping time estimations, see the Shipping Information & Transit Times on the shipping page.
