Frequently Asked Questions

We are open Monday – Saturday 9AM – 5PM and Sunday 10AM – 3PM (Eastern Time).

Stove & Grill Parts For Less
634 N. Falmouth Hwy
Box 349
North Falmouth, MA 02556

See our guide to finding the make and model of your unit.

On each product page there is a “Compatible Models” tab near the description.

If your model is not listed there, the part does not fit your model.

We recommend that you first call the manufacturer of your unit.

If they are unable to help, you can email our technical support. Please select “Technical Support” under the “Contact Topic” section.

We do not do special orders for parts. Please contact the manufacturer of your unit for parts you cannot find here.

There is a 90 day warranty on all purchases.

For more information, see our return policy.

Past orders can be viewed in the My Account section.

Orders may be edited or cancelled up to 20 minutes after being placed.

Orders with tracking information cannot be edited or cancelled.

To edit or cancel an order, please contact us.

We will replace and reship any missing items as long as we are notified within one week of the delivery date.

See our returns page for more information.

We will send the correct item as long as we are notified within one week of the delivery date.

See our returns page for more information.

We accept all major credit and debit cards (Visa, Mastercard, Discover, American Express, and Diners Club).

We also accept Google Pay, Meta Pay, and Amazon Pay. We do not accept PayPal.

For pay-over-time financing, we offer Affirm at checkout. Read more about Affirm.

Some locations require tax, and others do not. You will be notified if tax is required during the checkout process.

You can find a copy of your invoice by opening your order in the My Account section.

We do not carry gift cards at this time.

You can check whether your order has shipped in the My Account section.

Most orders are shipped out within 24 hours of ordering.

Shipping speed options are available at checkout and are based on your order and location.

When an order is shipped, a tracking number is sent to your email address.

If you did not provide an email address, the tracking number is sent to your phone.

Tracking information can also be found in the My Account section.

We are not responsible for delays due to the manufacturer or shipping carrier.

See our shipping page for more information.

We will replace and reship any damaged items as long as we are notified within one week of the delivery date.

You can submit a claims form.

If your package was lost in shipping, please first contact the carrier (USPS, UPS, Canada Post…).

If you still cannot locate the package, we will replace and reship all items from your order.

See our returns page for more information.

We ship to the continental United States, Alaska, Hawaii, and Canada.

For more information, see our international shipping page.

There is an exchange rate calculator on the U.S. Treasury website.

Yes. Duties are the responsibility of the customer for all orders to Canada.

For more information, see our international shipping page.

All purchases have a 30 day hassle-free return policy with no restocking fee.

From 30 up to 60 days, items may be returned, but a restocking fee is included.

The conditions an item must meet are on our returns page.

It is the responsibility of the customer to pay for return shipping.

Visit our login page. The “Create Account” link will guide you through the account creation process.

To delete your account information from our database, sign in to the My Account section and remove your shipping, billing, and payment information.

We may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

You can modify your email preferences in the My Account section. Due to email production schedules you may still receive any emails already in production.