Buy With Confidence With Our Hassle Free Return Policy
Need to return an item? It’s no problem with our hassle free return policy. If you wish to return an unused item or part and it is in its original package and is re-saleable, you have 30-days from receipt to return said parts to Pellet Stove Parts 4 Less with no restocking fees. Any returns after 30 days are subject to a 15% restocking fee. The original shipping charges will not be refunded. If you received free shipping on your order we will charge you for the amount we originally incurred for that shipment. We also will not pay for your return postage. No Returns or Refunds on Special Order Products, Closeout Specials or anything that has been used.
Unfortunately, items sometimes arrive damaged from the carrier. If you've received damaged items in shipping. We will send out a replacement of items after verification of the damaged items. If you'd like to expedite this process please include photos of the damage in your form submission.
How to Return Your Items:
You must include your original packing slip or order # with your return.
If you no longer have your original packing slip, you must include your name, order # and a point of contact.
Send All Returns To
634 N. Falmouth Hwy, Box 349
North Falmouth, MA 02556
If your return meets the above conditions, your refund will be processed back to your original method of payment once your order is received by us (minus any fees listed above). Please allow 7-10 days for all refunds to your account after we receive the item back.
All parts are factory made from the manufacturer and will be handled on a case by case basis, depending on the warranty policy of the manufacturer. Some manufacturers make this a very simple and easy process, unfortunately, others do not. Please be advised that warranty claims for these parts may take up to 4 weeks for processing, and customers must cover shipping. Enviro & Napoleon notoriously take forever on warranty claims. We warranty glass during transit, glass which cracks after use is considered installed improperly and will not be eligible for a warranty.