SHIPPING UPDATE: Due to the federal holiday (Indigenous Peoples / Columbus Day), the USPS will not be operating 10/12. UPS continues to operate per normal.
Overall Return Guidelines
We make returns easy at Stove & Grill Parts For Less! To return a product, securely package your product(s), put a note containing your order number in the package, and send your item(s) back to our return address.
Please submit your return or claim on our returns and claims form by clicking the button below:
Products that are received by Stove & Grill Parts For Less in any of the following conditions are not eligible for return and may be rejected:
- Any product that is not of new condition.
- Any product which is non-functioning.
- Any product which was delivered more than 60-days ago.
- Any product that is returned without all original packaging and accessories, including the retail box, hardware, wires, and all other products originally included with the product.
- Any product that exhibits physical damage. If you received your product damaged, please submit a claim via our claims form. This would not be considered a return.
- Any product which appears tampered with, customized, or altered in any way.
- Not the same product originally purchased from the website. If you have received a different product than you had ordered, please submit a claim via our claims form.This would not be considered a return.
- Orders received with no identifiable party. Please include your order number on a note in your return package to identify your return. If you no longer know your order number, include your name and point of contact.
Return Address
Stove & Grill Parts For Less
634 N. Falmouth Hwy
Box 349
North Falmouth, MA 02556
Returns & Cancellations
Any item in new, working condition has a 60-day return window, with no restocking fee if returned within 30-days. Items which exhibit any of the above exclusions at the beginning of the overall guidelines do not qualify for return.
Items which are shipped to us, but do not qualify for a return, will be disposed of if sent back.
Orders can be cancelled up to 20-minutes after they're placed on our website. To cancel an order, please reach out to us via our contact form. Cancellation requests must be submitted in this manner, as other methods may not be seen in time.
Need to return a product that’s in new condition? We’ll take it back, no questions asked! All products on our website are eligible for our 30-Day Hassle-Free Returns with no restocking fee, unless otherwise stated. All returned products must be in new condition, unused, and with their original packaging. All products are tested before refunds are issued. Products not in working order are not eligible for a refund.
Stove & Grill Parts For Less does not supply return shipping labels for any products being returned. All return shipping costs are the responsibility of the purchaser, and will not be refunded.
We do not charge a restocking fee for any item returned to our return shipping address within 30-days of purchase. Any products returned later than 30-days from purchase are subject to a 15% restocking fee. If you received free shipping on your order, the amount of shipping Stove & Grill Parts For Less incurred to ship the product to you will be deducted from the amount refunded. If you had paid for shipping, this amount is not eligible for a refund.
All products are eligible for return within 60-days of delivery. Products returned after 30-days of delivery are subject to a 15% restocking fee.
Stove & Grill Parts For Less does not accept any returns in person. Returns which are attempted in the manner will not be refunded.
Refunds & Replacements
Please allow 2-10 business days for all refunds to process back to your original payment method after your return is processed.
Once your return has been processed, refunds will be issued back to your original payment method. We are unable to provide refunds to any method of payment other than your original payment method. In the event that you no longer possess your original payment method, please reach out to your original payment methods financial institution and ask how your funds would be forwarded to your new account.
Please allow 1-3 weeks for returned products to be inspected and processed after being received.
Stove & Grill Parts For Less does not offer store credit.
Stove & Grill Parts For Less is not responsible for any orders which arrive late due to delays from the shipping carrier or manufacturer. In this case, shipping fees are not eligible for a refund. Please see our shipping policy for more information.
Duties will be charged again by Canadian customs at the full declared value of the item. This includes free / discounted items sent as any type of replacement. To obtain a refund, please file form B2G - CBSA Informal Adjustment Request with the Canadian government. There is no way around paying duties, we can NOT declare your item with a $0 value. Staff can NOT submit the form on your behalf.
Issue with your order? Mistakes happen, but we’re here to help! If you've received a damaged, defective, incorrect, lost, or missing item(s) from your order, we will replace these item(s) after verification, or provide a refund if they have gone out of stock. Please submit all claims on our easy to use claims form.
Sometimes, items may not finish their journey to you. Stove Parts For Less will replace and re-ship all items on our original order, and provide a refund for any products which are unable to be fulfilled because they have gone out of stock.
Before submitting a claim for a lost shipment, please check your tracking number and contact the carrier (UPS, USPS, Canada Express). We often see shipments arrive 1-2 business days after they are marked as received. If you have contacted your shipping carrier and still do not have your order in your possession, please fill out the claims form and we’ll provide a resolution. We require lost in shipping claims to be filed within 14-days of the date your order had shipped.
All products come with a 90-day warranty free from manufacturing defects, unless otherwise specified. Items submitted for warranty consideration will be assessed by Stove & Grill Parts For Less. If deemed defective, a replacement will be issued, or refund provided if the item being replaced is not in stock.
Some manufacturers make this a very simple and easy process, unfortunately others do not. Items must be used in accordance with the manufacturers guidelines to qualify for warranty replacement. Please be advised that warranty claims may take up to 4 weeks for processing. Customers may be responsible for the cost of shipping at our discretion.
Note: You may request a refund for defective products only if your request is submitted within 30 days of the product's delivery date. After 30 days from delivery, products are eligible for replacement or exchange only. Exchanges are limited to items of equal or lesser value, and no refund will be issued for any difference in value if the exchange item is of lesser value. The exchange value is determined by the original purchase price of the product and the value of the replacement product at the time the exchange is processed.
Stipulations For Warranty
- Items must be unmodified.
- Items must be used in accordance with the guidelines both on our website, and the terms of proper use designated by the items manufacturer.
- Items must be used with models listed on our product listing; if the item is used on a model other than what we list as compatible, it's warranty will be null and void.
Items are eligible for one warranty claim per purchased products. Replacements for defective items are not eligible for warranty. Defective items are not eligible for return without an RMA.
Products damaged in shipping are eligible for replacement if Stove & Grill Parts For Less is notified of the damage within 1-week of the date marked customer received by the shipping carrier. Photo evidence of the damaged product will need to be provided, including images of the box, shipping label, packaging material, and damaged item. If requested, you must return the damaged item within 14-days from the date of request.
Stove & Grill Parts For Less will provide a replacement item, or a refund if the product is no longer in stock. Stove & Grill Parts For Less must be notified of the missing item within 1-week of the date marked package delivered by the shipping carrier.
Stove & Grill Parts For Less will provide a replacement item, or a refund if the product is no longer in stock.
We warranty glass during transit. Glass which cracks after use is considered installed improperly and will not be eligible for a warranty.
Product-Specific Return Information
Products compatibility is based on the information provided on our product listings. Product recommendations are offered based on information presented at the time of sale. Stove & Grill Parts For Less is not responsible for products purchased at the recommendation of 3rd-parties, including but not limited to technicians, retailers, or manufacturers. Products which are different than needed can be returned for a refund if in new, unused condition
Product listings on the Stove & Grill Parts For Less website are for individual, single products, unless specified otherwise in the listing. Please contact us before purchase for more information about a product if you have questions or need assistance.
Bundles are multiple products sold together at a discounted price, such as repair kits. Individual products may be returned for a refund. Individual products are refunded at the current product offered price minus 25%. As an example, if a product is returned and it is currently selling for $200, the refund provided will be $200 - 25%, for a total refund of $150.
Combos include two or more products that must be purchased together in order to receive a discount. Products sold as part of a Combo offer may be returned individually for replacement within the applicable refund period.
When returning an individual product in a combo, for a refund, any applied discount will be deducted from the refund. If your Combo discount amount is greater than the individual unit price of the product, then you will need to return all products in the Combo.
Items which were purchased during a sale will be refunded at the discounted purchase price at the time of sale.
Consumable products cannot be returned to Stove & Grill Parts For Less. Consumable products may include, but are not limited to, sauces, rubs, wood pellets, cleaner, paint, etc.
Special order products are not eligible for return.
Items which were provided free-of-charge by Stove & Grill Parts For Less are not eligible for refund.
Additional Terms
Stove & Grill Parts For Less does not take title to returned products until the product arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Stove & Grill Parts For Less does not take title to the refunded product.
Products which are returned and found to be damaged are not eligible for a refund. The purchaser is responsible for all return shipping costs including loss or damage to the item.
We do not cross-ship. Returns must be received, inspected, and approved before we ship a replacement.
Refused shipments are treated like regular returns and may be charged a non-refundable 15% restocking fee.
A defective product is not eligible for return. Defective products which are returned will be discarded without refund. For these items, please submit a claim via our claims form.
Stove & Grill Parts For Less is not responsible for any costs incurred for the installation of items provided. This includes but is not limited to technicians fees, materials, or otherwise.
Nothing in this Return Policy limits your rights and remedies under any law.