Overall Return Guidelines
We make returns easy at Stove & Grill Parts For Less! To return a product, securely package your product(s), put a note containing your order number in the package, and send your item(s) back to our return address.
Please submit your return or claim on our returns and claims form by clicking the button below:
Products that are received by Stove & Grill Parts For Less in any of the following conditions are not eligible for return and may be rejected:
- Any product that is not of new condition.
- Any product which is non-functioning.
- Any product which was purchased more than 180-days ago.
- Any product that is returned without all original packaging and accessories, including the retail box, hardware, wires, and all other products originally included with the product.
- Any product that exhibits physical damage. If you received your product damaged, please submit a claim via our claims form.This would not be considered a return.
- Any product which appears tampered with, customized, or altered in any way.
- Not the same product originally purchased from the website. If you have received a different product than you had ordered, please submit a claim via our claims form.This would not be considered a return.
- Orders received with no identifiable party. Please include your order number on a note in your return package to identify your return. If you no longer know your order number, include your name and point of contact.
Return Address
Stove & Grill Parts For Less
634 N. Falmouth Hwy
Box 349
North Falmouth, MA 02556
Cancel An Order
Orders which do not have a printed packing slip or tracking information can be canceled via our contact form. Orders which have tracking information can not be canceled, but can be returned for a refund. Please submit cancellation requests in this manner, as other methods may not be seen in time.
30-DAY HASSLE-FREE RETURNS
Need to return a product that’s in new condition? We’ll take it back, no questions asked! All products on our website are eligible for our 30-Day Hassle-Free Returns with no restocking fee, unless otherwise stated. All returned products must be in new condition, unused, and with their original packaging. All products are tested before refunds are issued. Products not in working order are not eligible for a refund.
Return Shipping Labels
Stove & Grill Parts For Less does not supply return shipping labels for any products being returned. All return shipping costs are the responsibility of the purchaser, and will not be refunded.
Restocking Fees
We do not charge a restocking fee for any item returned to our return shipping address within 30-days of purchase. Any products returned later than 30-days from purchase are subject to a 15% restocking fee. If you received free shipping on your order, the amount of shipping Stove & Grill Parts For Less incurred to ship the product to you will be deducted from the amount refunded. If you had paid for shipping, this amount is not eligible for a refund.
Time to Return
All products are eligible for return within 180-days of purchase. Products returned after 30-days of purchase are subject to a 15% restocking fee.
In Person Returns
Stove & Grill Parts For Less does not accept any returns in person. Returns which are attempted in the manner will not be refunded.
Refunds & Replacements
Return Processing
Please allow 1-3 weeks for returned products to be processed after being received. Please allow 2-10 business days for all refunds to process back to your original payment method after your return is processed.
Refunds
Once your return has been processed, refunds will be issued back to your original payment method. We are unable to provide refunds to any method of payment other than your original payment method. In the event that you no longer possess your original payment method, please reach out to your original payment methods financial institution and ask how your funds would be forwarded to your new account.
Store Credit
Stove & Grill Parts For Less does not offer store credit.
Late Shipments
Stove & Grill Parts For Less is not responsible for any orders which arrive late due to delays from the shipping carrier or manufacturer. In this case, shipping fees are not eligible for a refund. Please see our shipping policy for more information.Claims & Warranty
Issue with your order? Mistakes happen, but we’re here to help! If you've received a damaged, defective, incorrect, lost, or missing item(s) from your order, we will replace these item(s) after verification, or provide a refund if they have gone out of stock. Please submit all claims on our easy to use claims form.
Lost In Shipping
Sometimes, items may not finish their journey to you. Stove Parts For Less will replace and re-ship all items on our original order, and provide a refund for any products which are unable to be fulfilled because they have gone out of stock.
Before submitting a claim for a lost shipment, please check your tracking number and contact the carrier (UPS, USPS, Canada Express). We often see shipments arrive 1-2 business days after they are marked as received. If you have contacted your shipping carrier and still do not have your order in your possession, please fill out the claims form and we’ll provide a resolution. We require lost in shipping claims to be filed within 14-days of the date your order had shipped.
Defective & Non-Functioning
All products come with a 90-day warranty free from manufacturing defects, unless otherwise specified. Items submitted for warranty consideration will be assessed by Stove & Grill Parts For Less. If deemed defective, a replacement will be issued, or refund provided if the item being replaced is not in stock.
Some manufacturers make this a very simple and easy process, unfortunately others do not. Items must be used in accordance with the manufacturers guidelines to qualify for warranty replacement. Please be advised that warranty claims may take up to 4 weeks for processing. Customers may be responsible for the cost of shipping at our discretion.
Stipulations For Warranty
Items must be unmodified. Items must be used in accordance with the guidelines both on our website, and the terms of proper use designated by the items manufacturer. Items must be used with models listed on our product listing; if the item is used on a model other than what we list as compatible, it's warranty will be null and void.
Damaged In Shipping
Products damaged in shipping are eligible for replacement if Stove & Grill Parts For Less is notified of the damage within 1-week of the date marked customer received by the shipping carrier. Photo evidence of the damaged product will need to be provided, including images of the box, shipping label, packaging material, and damaged item.
Items Missing From Order
Stove & Grill Parts For Less will provide a replacement item, or a refund if the product is no longer in stock. Stove & Grill Parts For Less must be notified of the missing item within 1-week of the date marked package delivered by the shipping carrier.
Items Received Different Than Ordered
Stove & Grill Parts For Less will provide a replacement item, or a refund if the product is no longer in stock.
Glass
We warranty glass during transit. Glass which cracks after use is considered installed improperly and will not be eligible for a warranty.
Product-Specific Return Information
Product Compatibility
Products compatibility is based on the information provided on our product listings. Product recommendations are offered based on information presented at the time of sale. Stove & Grill Parts For Less is not responsible for products purchased at the recommendation of 3rd-parties, including but not limited to technicians, retailers, or manufacturers. Products which are different than needed can be returned for a refund if in new, unused condition
Quantity
Product listings on the Stove & Grill Parts For Less website are for individual, single products, unless specified otherwise in the listing. Please contact us before purchase for more information about a product if you have questions or need assistance.
Bundle Purchases
Bundles are multiple products sold together at a discounted price, such as repair kits. Individual products may be returned for a refund. Individual products are refunded at the current product offered price minus 25%. As an example, if a product is returned and it is currently selling for $200, the refund provided will be $200 - 25%, for a total refund of $150.
Combo Purchases
Combos include two or more products that must be purchased together in order to receive a discount. Products sold as part of a Combo offer may be returned individually for replacement within the applicable refund period.
When returning an individual product in a combo, for a refund, any applied discount will be deducted from the refund. If your Combo discount amount is greater than the individual unit price of the product, then you will need to return all products in the Combo.
Sale Items
Items which were purchased during a sale will be refunded at the discounted purchase price at the time of sale.
Price Matched Items
Items which were price matched during purchase will be refunded at the price they were purchased for.
Consumable Products
Consumable products cannot be returned to Stove & Grill Parts For Less. Consumable products may include, but are not limited to, sauces, rubs, wood pellets, cleaner, paint, etc.
Special Order Products
Special order products are not eligible for return.
Free Items
Items which were provided free-of-charge by Stove & Grill Parts For Less are not eligible for refund.
Additional Terms
Title
Stove & Grill Parts For Less does not take title to returned products until the product arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Stove & Grill Parts For Less does not take title to the refunded product.
Products Damaged During Return
Products which are returned and found to be damaged are not eligible for a refund. The purchaser is responsible for all return shipping costs including loss or damage to the item.
Cross-Shipping
We do not cross-ship. Returns must be received, inspected, and approved before we ship a replacement.
Refusing Delivery
Refused shipments are treated like regular returns and may be charged a non-refundable 15% restocking fee.
Defective Products
A defective product is not eligible for return. Defective products which are returned will be discarded without refund. For these items, please submit a claim via our claims form.
Installation and Accessories
Stove & Grill Parts For Less is not responsible for any costs incurred for the installation of items provided. This includes but is not limited to technicians fees, materials, or otherwise.
Disclaimer
Nothing in this Return Policy limits your rights and remedies under any law.