The model name and number are on the data plate, usually on the back of the unit or inside its door.
Where To Find Your Make & Model
Mon–Sat 9AM–5PM · Sun 10AM–3PM ESTShipping policy · Return policy · FAQsYou can reach Napoleon Stove Company by:
Phone: 1 (866) 820-8686
Email: hearth@napoleonproducts.com
Online: Click here or visit https://napoleonproducts.com/contact
Same-Day Shipping
On most items*
Learn more about same day shipping cutoff times30-Day Returns
Hassle free return policy
Learn more about our return policy90-Day Warranty
Included with purchase
Learn more about our warrantyUSPS
UPS
Shipping cutoff times let you know when our carriers are scheduled to pick your order up. Orders placed after the times below will ship the next morning.
All orders over $99 qualify for free shipping! Orders which ship for free are shipped with either USPS or UPS based on our discretion.
We ship to Canada! We estimate USPS to take 4-10 days once receiving your package. Please note, we are unable to track US Postal packages once they cross the US border and cannot guarantee shipping times. All customs fees incurred are the responsibility of the customer and are not included in the total price. Please allow an extra 2-5 days for all shipments to Canada. Free shipping is not available to Canada.
Call or email us and we will help you find the right part.
Frequently asked questions
