Napoleon
Timberwolf
When Will My Order Ship
All orders are typically processed within 24 hours of receiving payment and are shipped from us same day if placed before our shipping cutoff time (Monday - Friday: 1PM, Saturday: 10AM, Sunday: No Shipping), orders placed after our cutoff time are shipped the next morning.
How Does Free Shipping Work?
Most orders over $199 qualify for free shipping! Orders which ship for free are shipped with either USPS or UPS based on our discretion. If you are using a PO box, free shipping orders will always go USPS.
Is Expedited Shipping Available?
We offer both overnight and two day air shipping services for all orders placed within the Continental United States. For information on shipping cut-off times, go to our shipping page.
Do You Ship To Canada?
We ship to Canada! We estimate USPS to take 4-10 days once receiving your package from us. We do not offer expedited shipping of any kind to Canada. Please allow an extra 2-5 days for all shipments to Canada. Free shipping is not available to Canada.
Do You Ship To Alaska Or Hawii?
We ship to both Alaska and Hawaii! We do not offer next day or two day shipping to Alaska or Hawaii. Free shipping is not available to Alaska or Hawaii.
Do You Ship Outside The US Or Canada?
Unfortunately, at this time we do not offer international shipping other than to Canada.
Shipping Time Estimations
For information on shipping time estimations, see the Shipping Information & Transit Times on the shipping page.
Read More About Our Shipping InformationNapoleon
Timberwolf
When Will My Order Ship
All orders are typically processed within 24 hours of receiving payment and are shipped from us same day if placed before our shipping cutoff time (Monday - Friday: 1PM, Saturday: 10AM, Sunday: No Shipping), orders placed after our cutoff time are shipped the next morning.
How Does Free Shipping Work?
Most orders over $199 qualify for free shipping! Orders which ship for free are shipped with either USPS or UPS based on our discretion. If you are using a PO box, free shipping orders will always go USPS.
Is Expedited Shipping Available?
We offer both overnight and two day air shipping services for all orders placed within the Continental United States. For information on shipping cut-off times, go to our shipping page.
Do You Ship To Canada?
We ship to Canada! We estimate USPS to take 4-10 days once receiving your package from us. We do not offer expedited shipping of any kind to Canada. Please allow an extra 2-5 days for all shipments to Canada. Free shipping is not available to Canada.
Do You Ship To Alaska Or Hawii?
We ship to both Alaska and Hawaii! We do not offer next day or two day shipping to Alaska or Hawaii. Free shipping is not available to Alaska or Hawaii.
Do You Ship Outside The US Or Canada?
Unfortunately, at this time we do not offer international shipping other than to Canada.
Shipping Time Estimations
For information on shipping time estimations, see the Shipping Information & Transit Times on the shipping page.
Read More About Our Shipping InformationWorked as expected
how can you tell if the control board is needed. what can I do to find out if it is no good
If a controller has taken damage, the stove will either not power up or if it does power up, it has lost some functionality; for example, a button or switch no longer works or a light on the controller no longer illuminates. Removing the controller and inspecting the circuitry of the front and backsides of the circuit board, though it may reveal damage...it doesn't always. There are other forms of "hidden" damage like runtime errors, where the controller may be "stuck" in a mode regardless of the desired setting. Additionally, a controller may be sending a corrupted signal to a component and if this is happening a lot of times that component can physically be hot to the touch, vibrating or buzzing. Sometimes you just have to test and verify everything else and if the problem still persists, try a new controller. Hope this helps.
Worked as expected
