This OEM auger loading auger is compatible with many Ravelli stoves (some determined by year and serial number). Please refer to your owner's manual before ordering. 070-05-001S
Unfortunately sometimes products do not work like they are supposed to. We offer a 6 month warranty on manufacturer defects. Some manufacturers make this a very simple and easy process unfortunately others do not. Please be advised that warranty claims for these parts may take up to 4 weeks for processing, and customers must cover shipping.