Unfortunately, sometimes products do not work like they are supposed to. We offer a 90 day warranty on manufacturer defects. Some manufacturers
make this a very simple and easy process unfortunately others do not. Items must be used in accordance with the manufacturers guidelines to qualify for warranty replacement. Please
be advised that warranty claims for these parts may take up to 4 weeks for processing, and customers must cover shipping.
Shipping Information
This Item Qualifies For Free Shipping With
Orders Over $49!
When Will My Order Ship?
All orders are typically processed within 24 hours of receiving payment and are shipped from us same day if placed before our shipping cutoff time (Monday - Friday: 12PM, Saturday: 10AM, Sunday: No Shipping), orders placed after our cutoff time are shipped the next morning.
Do You Offer Express Shipping?
Yes! Please note the shipping times are based on business days, weekends and holidays do not count to the delivery date. Please see our expedited ship time schedules here.
How Does Free Shipping Work?
Most orders over $49 qualify for free shipping! Orders which ship for free are shipped with either USPS or UPS based on our discretion. If you are using a PO box, free shipping orders will always go USPS.
Do You Ship To Canada?
We ship to Canada! We estimate USPS to take 4-10 days once receiving your package from us. We do not offer expedited shipping of any kind to Canada. Please allow an extra 2-5 days for all shipments to Canada. Free shipping is not available to Canada.
Do You Ship To Alaska Or Hawaii?
We ship to both Alaska and Hawaii! We do not offer next day or two day shipping to Alaska or Hawaii. Free shipping is not available to Alaska or Hawaii.
Do You Ship Outside The US Or Canada?
Unfortunately, at this time we do not offer international shipping other than to Canada.
Shipping Time Estimations
For information on shipping time estimations, see the Shipping Information & Transit Times on the shipping page.
Unfortunately, sometimes products do not work like they are supposed to. We offer a 90 day warranty on manufacturer defects. Some manufacturers
make this a very simple and easy process unfortunately others do not. Items must be used in accordance with the manufacturers guidelines to qualify for warranty replacement. Please
be advised that warranty claims for these parts may take up to 4 weeks for processing, and customers must cover shipping.
Shipping Info
This Item Qualifies For Free Shipping With
Orders Over $49!
When Will My Order Ship?
All orders are typically processed within 24 hours of receiving payment and are shipped from us same day if placed before our shipping cutoff time (Monday - Friday: 12PM, Saturday: 10AM, Sunday: No Shipping), orders placed after our cutoff time are shipped the next morning.
Do You Offer Express Shipping?
Yes! Please note the shipping times are based on business days, weekends and holidays do not count to the delivery date. Please see our expedited ship time schedules here.
How Does Free Shipping Work?
Most orders over $49 qualify for free shipping! Orders which ship for free are shipped with either USPS or UPS based on our discretion. If you are using a PO box, free shipping orders will always go USPS.
Do You Ship To Canada?
We ship to Canada! We estimate USPS to take 4-10 days once receiving your package from us. We do not offer expedited shipping of any kind to Canada. Please allow an extra 2-5 days for all shipments to Canada. Free shipping is not available to Canada.
Do You Ship To Alaska Or Hawaii?
We ship to both Alaska and Hawaii! We do not offer next day or two day shipping to Alaska or Hawaii. Free shipping is not available to Alaska or Hawaii.
Do You Ship Outside The US Or Canada?
Unfortunately, at this time we do not offer international shipping other than to Canada.
Shipping Time Estimations
For information on shipping time estimations, see the Shipping Information & Transit Times on the shipping page.
I ordered fire brick for my stove, the first shipment arrived and I found the brick were incorrect. After speaking with the customer service rep we were able to determine what the problem was. A second shipment resulted in the same problem, once again customer service took my information again and got the correct parts shipped to me with no hassles for me. THANK YOU for having such great customer service, I understand that there was a mix up in the parts and your willingness to make my order correct was much appreciated.
A
Anonymous
Quadrafire Firebrick
Very happy with customer service arranging to ship two bricks direct from
manufacturer. Received bricks in 3 days and finished replacing bricks in the fireplace insert. Better quality than the originals that came with insert.
W
Wayne B.
no problems
fast shipping. fits Perfect
A
Anonymous
Spendy light-weight bricks
Drilled nicely. very light weight compared to the regular fire-bricks I already have.
I'll go back to drilling my own.
QUESTIONS & ANSWERS
If your question does not concern this specific product, use our contact form
I ordered fire brick for my stove, the first shipment arrived and I found the brick were incorrect. After speaking with the customer service rep we were able to determine what the problem was. A second shipment resulted in the same problem, once again customer service took my information again and got the correct parts shipped to me with no hassles for me. THANK YOU for having such great customer service, I understand that there was a mix up in the parts and your willingness to make my order correct was much appreciated.
A
Anonymous
Quadrafire Firebrick
Very happy with customer service arranging to ship two bricks direct from
manufacturer. Received bricks in 3 days and finished replacing bricks in the fireplace insert. Better quality than the originals that came with insert.
W
Wayne B.
no problems
fast shipping. fits Perfect
A
Anonymous
Spendy light-weight bricks
Drilled nicely. very light weight compared to the regular fire-bricks I already have.
I'll go back to drilling my own.
